Returns & Exchanges

At Cocoon Sofa Beds, we want you to love your new comfort zone, which is why we offer a 30-day trial period on all our furniture. If your sofa bed isn't the perfect fit for your home, we are here to help with a straightforward return or exchange process.

1

Initiate Your Request

Contact our support team within 30 days of delivery with your order number and the reason for your return.

2

Prepare for Pickup

Ensure the sofa bed is in its original condition and disassemble it if necessary for safe transport.

3

Scheduled Collection

We will coordinate a convenient time for our specialized furniture couriers to collect the item directly from your home.

4

Quality Check & Refund

Once the item reaches our warehouse and passes inspection, your refund will be processed back to your original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing